Agency Services

Agency Management Hub: Your Command Center

Our Agency Management Hub is designed to be the central dashboard for all your operational needs, providing you with the tools and insights required to manage your fare payment solution efficiently.

Key Features:

• Real-Time Reporting & Analytics: Access up-to-the-minute data on ticket sales, revenue, and operational trends to make informed decisions.
• Comprehensive Customer Service Tools: Quickly handle service requests, issue refunds, and manage rider accounts with ease.
• Back Office & Field User Administration: Administer user access, roles, and permissions across your organization.
• Flexible Fare Management: Update fares, manage concessions, and issue entitlements effortlessly.
• Validation Monitoring & Fraud Prevention: Monitor validator status in real time and detect potential fraud activities.

Institutional Partner Portal: Empower Your Partners

Our Partner Portal provides a self-service platform for agency partners to efficiently manage stored value and tickets, administer accounts and ensure seamless operations within their organizations.

Key Features:

• Self-Service Access: Partners can issue tickets and manage accounts without direct agency intervention.
• Stored Value Management: Easily add or deduct value from accounts, enabling a streamlined experience for partner organizations.
• Account Administration: Handle bulk ticket orders, account updates, and reporting with ease.

Retail Sales Portal: Simplify Ticket Issuance

Designed for ticket offices and customer service centers, our Retail Sales Portal allows your team to efficiently issue tickets, manage rider accounts, handle refunds, and more.

Key Features:

• Quick Ticket Issuance: Instantly issue tickets and stored value to riders across multiple sales channels.
• Efficient Account Management: Administer accounts, update customer details, and handle queries on the spot.
• Refund Processing: Easily process refunds and resolve disputes with just a few clicks.

Retail Network: Expand Your Reach

Masabi partners with Payzone, InComm Payments, and T-Cetra to offer a seamless ticketing experience for riders who prefer to purchase tickets and passes when at their local retail outlet. Through our extensive retail network support, passengers can easily buy transit tickets and top up their accounts at local convenience stores, pharmacies, and other retail locations.

Key Benefits:

• Convenient Access: Riders can purchase tickets and passes close to home or work, at thousands of retail locations nationwide.
• Inclusive Payment Options: Supports riders who prefer to pay with cash, enhancing accessibility and equity.
• Real-Time Updates: Instantly syncs purchases with riders’ accounts, ensuring a smooth and hassle-free transit experience.